When and how will I receive my certificate?

Your certificate will be sent to the email address provided at the time of enrolment. You can also download a copy of your certificate from the aXcelerate learner portal. Certificates are typically issued within 24 hours of successful course completion; however, please allow up to three business days for processing.

I can't access my eLearning, what should I do?

If you’re experiencing any issues accessing or completing the eLearning modules, please contact our support team for assistance as soon as possible. Simply provide your preferred contact time and details, and a team member will get in touch with you promptly to help resolve the issue.

What if I need extra support?

We are committed to providing an inclusive and supportive learning environment for all participants. If you have any learning difficulties or require additional support, please let us know as early as possible, ideally at the time of enrolment. Our team can work with you to make reasonable adjustments to the training and assessment process to ensure your individual needs are met. This may include additional time, alternative formats, or tailored support strategies.

How do I know when I’ve completed all eLearning modules?

Once you have successfully completed all required eLearning modules, a notification will appear on the main menu confirming that you have finished the online learning component. This message will indicate that no further tasks are pending. If you do not see this notification or are unsure about your progress, please contact our support team for assistance.

What should I wear for CPR and First Aid training?

We recommend wearing comfortable and practical clothing that allows for ease of movement. As CPR and First Aid training involves physical activity such as kneeling, bending, and performing chest compressions on a manikin, you'll want to be comfortable. Flat, closed-toe shoes are also recommended and where possible, avoid skirts/dresses or accessories that may get in the way. If you have any concerns about mobility or physical participation, please contact us in advance so we can make appropriate arrangements.

What if I can't participate in a practical demonstration due to an injury or condition?

We understand that some participants may have physical limitations or injuries that could impact their ability to perform certain components of CPR and First Aid training, such as kneeling or conducting compressions. If you have any concerns about your ability to participate fully, please let us know prior to your practical workshop. We can discuss alternatives to ensure that your individual needs are considered.

Where do I find my eLearning module?

When viewing a course, the Learning Plan tab will show any available eLearning related to your course. Click on linked Learning to launch the learning content in a new page. Any progress made through the Learning will update your enrolment progress accordingly. Click on Learning to launch the content Click on a Course that you are enrolled in Click on the Learning tab

What if I am experiencing difficulty with assessment items?

If you are experiencing difficulty with any assessment item, our team is available to provide support. Please contact us via email and include your preferred contact number and the best time to reach you. A member of our team will be in touch shortly.

Be the Difference: Gain Lifesaving Skills with Advanced First Aid Training

HLTAID014 Provide Advanced First Aid

Course
Duration

6 hrs online & 8.5 hrs practical training

Delivery
Mode

Blended

Official
Recognition

HLTAID014 Provide Advanced First Aid Overview

This nationally recognised course, HLTAID014 provides participants with the knowledge and practical skills needed to respond to a wide variety of emergencies and provide advanced first aid until professional medical help arrives.

You’ll learn to respond confidently in high‑pressure situations, such as trauma, medical emergencies, environmental injuries, and multi-casualty incidents, and to coordinate first aid efforts, lead other first aiders, and communicate effectively.

This course is ideal for workplace first aiders, emergency responders, community volunteers, or anyone who wants to be prepared and confident to lead in life‑threatening scenarios.

Entry Requirements

Learners enrolling in HLTAID014 Provide Advanced First Aid should:

Be at least 16 years of age
Be physically capable of performing practical first aid tasks, including 2 minutes of uninterrupted CPR on a manikin
Have access to a computer or device with a reliable internet connection
with internet connectivity for the online learning component

These requirements ensure learners can safely and effectively participate in both the theoretical and practical aspects of the course.

Target Audience

This unit is suitable for individuals who are required to provide first aid in their current workplace or community role and need the skills to manage more complex or high-risk emergencies.

It is ideal for people who:

Have designated first aid responsibilities within their organisation.
Work in environments where advanced first aid may be required.
Support teams or groups in settings such as sport, outdoor recreation, events, education, or community programs.
Work in roles that involve responding to incidents until medical help arrives.

Learners should be physically capable of performing practical first aid tasks and able to participate in both online and face-to-face training components.

Career Opportunities

Completion of this course can enhance your professional capability and career prospects in roles that require advanced first aid skills.

Potential roles include:

Workplace First Aid Officer or First Aid Coordinator
Health & Safety Representative (HSR) with first responder responsibilities
Emergency responder (firefighter, police officer, paramedic)
Security personnel or event staff managing medical emergencies
Coaches, lifeguards, and fitness professionals
Childcare or aged-care workers responsible for vulnerable populations
Outdoor guides, tour leaders, and community volunteers

While completion of this course does not guarantee employment, it provides recognised skills that are valued across healthcare, workplace safety, community, and emergency response settings. It also supports further professional development and may complement qualifications in first aid, health, or safety management.

Learning Outcomes

This unit equips learners with the knowledge and skills to respond confidently and effectively to a wide range of medical emergencies.

On successful completion, learners will be able to:

Respond to an emergency situation: Recognise and assess emergencies, ensure safety for self and others, and determine the need for first aid
Apply appropriate first aid procedures: Provide CPR and advanced first aid care, use equipment correctly, and monitor the casualty’s condition
Coordinate first aid activities until arrival of medical assistance: Allocate resources efficiently, manage casualty care, and maintain communication with relevant personnel and emergency services.
Communicate details of the incident: Accurately report and document incidents while maintaining privacy and following workplace procedures.
Review the incident: Recognise potential psychological impacts, contribute to incident review, and arrange support as required.

Assessment

Assessment for this unit includes a combination of online and practical tasks designed to reflect real-world first aid situations. Learners will complete:

Online learning and knowledge assessments.
Practical demonstrations of advanced first aid skills, including CPR, use of an AED, and management of a range of emergencies.
Scenario-based assessments requiring coordination of first aid response, communication, and incident documentation.

All assessments are conducted by accredited trainers and must be completed to the required standard of competency. Upon successful completion, participants will receive a Statement of Attainment for HLTAID014 – Provide Advanced First Aid.

Duration

Mode: Blended
Timeframe: 6 hours online + 8.5 hours practical training

The course is delivered through a blended model, combining online theory with face-to-face practical training. This allows learners the flexibility to complete the online component at their own pace before attending a scheduled practical session.

Learners receive support from accredited trainers who provide guidance, answer questions, and assist with course progression throughout the learning journey.

Course Essentials

Student Handbook

Interested in this course?

If you are interested in this course please register your interest below

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HLTAID014 Provide Advanced First Aid

Frequently Asked Questions

When viewing a course, the Learning Plan tab will show any available eLearning related to your course. Click on linked Learning to launch the learning content in a new page. Any progress made through the Learning will update your enrolment progress accordingly.

Click on Learning to launch the content

Click on a Course that you are enrolled in

Click on the Learning tab
We understand that some participants may have physical limitations or injuries that could impact their ability to perform certain components of CPR and First Aid training, such as kneeling or conducting compressions. If you have any concerns about your ability to participate fully, please let us know prior to your practical workshop. We can discuss alternatives to ensure that your individual needs are considered.
We recommend wearing comfortable and practical clothing that allows for ease of movement. As CPR and First Aid training involves physical activity such as kneeling, bending, and performing chest compressions on a manikin, you’ll want to be comfortable. Flat, closed-toe shoes are also recommended and where possible, avoid skirts/dresses or accessories that may get in the way. If you have any concerns about mobility or physical participation, please contact us in advance so we can make appropriate arrangements.
Once you have successfully completed all required eLearning modules, a notification will appear on the main menu confirming that you have finished the online learning component. This message will indicate that no further tasks are pending. If you do not see this notification or are unsure about your progress, please contact our support team for assistance.
We are committed to providing an inclusive and supportive learning environment for all participants. If you have any learning difficulties or require additional support, please let us know as early as possible, ideally at the time of enrolment. Our team can work with you to make reasonable adjustments to the training and assessment process to ensure your individual needs are met. This may include additional time, alternative formats, or tailored support strategies.

Need some expert assistance?

If you have any questions related to the HLTAID014 Provide Advanced First Aid please contact us on our enquiry form here.

Course Types

Learning Categories

Serco Asia Pacific

Student Information

Be the Difference: Gain Lifesaving Skills with Advanced First Aid Training