This comprehensive training equips participants with the essential skills and knowledge to provide effective crisis support in high-stress situations. The Crisis Support Skills Set is designed for individuals working in social services, healthcare, or emergency response roles who are required to assist individuals during times of crisis or trauma.
Participants will learn techniques to manage crisis situations, provide emotional support, and deliver immediate interventions. The course covers critical areas such as assessing risk, managing personal stress, effective communication, and offering initial support to individuals experiencing a range of emotional or psychological crises.
By the end of the course, learners will be confident in their ability to respond to crisis situations in a professional, compassionate, and effective manner, making a significant impact on those in need.
This skill set delivers 3 units of competency;
The CHCSS00113 Crisis Support Skill Set is designed for individuals aiming to provide immediate support to people in crisis. While there are no formal prerequisites, certain training providers may have additional requirements. For example, Lifeline Melbourne specifies:
The target audience for the CHCSS00113 Crisis Support Skills Set includes individuals who are looking to develop the essential skills to support people in crisis situations, particularly in emotional, psychological, or traumatic contexts. The following groups would benefit from this training:
This course is designed for anyone looking to gain practical skills and a foundational understanding of how to provide effective support in crisis situations.
The CHCSS00113 Crisis Support Skill Set comprises three nationally recognized units of competency designed to equip individuals with the essential skills to provide immediate and effective support to people in crisis situations.
Units Included:
These competencies align with industry requirements for professionals providing support to individuals in crisis, ensuring that participants are well-prepared to handle sensitive situations with care and effectiveness.
The CHCSS00113 Crisis Support Skill Set is structured to provide individuals with the essential competencies required to offer immediate support to people in crisis situations. The packaging rules for this skill set mandate the completion of three core units.
These core units are listed below:
| Unit Code | Unit Name |
| CHCCCS003 | Increase the safety of individuals at risk of suicide |
| CHCCCS019 | Recognise and respond to crisis situations |
| CHCCCS028 | Provide client-centred support to people in crisis |
The CHCSS00113 Crisis Support Skill Set incorporates a comprehensive assessment process designed to ensure participants are fully equipped to provide effective crisis support. The assessment strategy is structured across three distinct stages:
In this phase, participants apply their training in a supervised environment:
This final stage emphasizes independent practice with ongoing support:
Throughout each stage, participants receive continuous feedback and support to foster skill development and ensure the delivery of high-quality crisis support services.
Upon successful completion of the CHCSS00113 Crisis Support Skill Set, participants are awarded a Statement of Attainment for the units of competency completed. This accreditation is nationally recognized and confirms that the individual has gained the essential skills and knowledge to provide effective crisis support in various settings.
The CHCSS00113 Crisis Support Skill Set training is designed to prepare individuals for roles as crisis supporters, offering essential skills to assist those in distress. The training is structured over approximately 12 to 14 months, encompassing three distinct stages.
This phase combines e-learning modules with face-to-face or virtual sessions, totaling around 3 months. Participants engage in interactive online topics and attend group training sessions, which include presentations, role plays, and exercises.
Following the initial training, participants enter a 2-month period of supervised placement. During this time, they handle crisis support interactions under the guidance of experienced mentors, applying their learned skills in real-world scenarios.
The final stage involves 7 to 9 months of independent volunteer shifts, where participants manage crisis support calls with ongoing support from in-service supervisors. This phase allows for the consolidation of skills and preparation for accreditation as a Lifeline Crisis Supporter.
Overall, the program requires a commitment of approximately 4.3 hours per week, including 1 hour of self-study. This structured approach ensures participants are well-equipped to provide effective crisis support upon completion.
The course fee is $750 for the skill set (3 units of competency), which includes all required equipment, comprehensive learning resources, and access to specialist clinical supervision and training throughout the unit of competency.
Getting started with your training is simple. Just click the button below to access our secure online enrolment form. You’ll be guided through a quick step-by-step process to provide your details and confirm your place.
Our enrolment system is available 24/7, making it easy to enrol at a time that works for you — whether you’re on shift, offshore, or balancing a busy schedule.
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If you have any questions related to the CHCSS00113 Crisis Support Skill Set please contact us on our enquiry form here.
