This comprehensive training equips participants with the essential skills and knowledge to provide effective crisis support in high-stress situations. The Crisis Support Skill Set is designed for individuals working in social services, healthcare, or emergency response roles who are required to assist individuals during times of crisis or trauma.
Participants will learn techniques to manage crisis situations, provide emotional support, and deliver immediate interventions. The course covers critical areas such as assessing risk, managing personal stress, effective communication, and offering initial support to individuals experiencing a range of emotional or psychological crises.
By the end of the course, learners will be confident in their ability to respond to crisis situations in a professional, compassionate, and effective manner, making a significant impact on those in need.
This skill set delivers 3 units of competency;
If individual units are required, please contact sercorto@serco-ap.com to discuss your options.
There are no formal entry requirements for this nationally recognised training; however, learners should be prepared to meet general suitability expectations commonly applied within crisis support roles.
Participants are generally expected to be at least 18 years of age and may need to undergo background checks such as a National Police Check or Working with Children/Vulnerable People Check. As the course involves sensitive and interpersonal communication, learners should demonstrate sound language, literacy, numeracy and, digital skills, which may be assessed prior to commencement training.
Successful crisis supporters typically possess personal attributes such as empathy, emotional resilience, and strong communication skills, along with a commitment to ongoing learning, professional development, and reflective practice.
The target audience for this skill set includes individuals who are looking to develop the essential skills to support people in crisis situations, particularly in emotional, psychological, or traumatic contexts. The following groups would benefit from this training:
Healthcare Professionals
Nurses, mental health workers, and other healthcare providers who may encounter individuals in crisis or require crisis intervention skills.
Youth Workers
Professionals working with young people at risk or those experiencing emotional or psychological difficulties.
Emergency Service Workers
Individuals in roles such as paramedics, police officers, or fire services who may need to provide immediate emotional and psychological support during crises.
Counsellors and Therapists
Those working in the mental health field who need additional skills in providing crisis intervention and emotional support.
Case Managers
Social service case managers who support individuals and families in need of assistance, including those experiencing crises.
Victim Support Workers
Individuals providing support to victims of crime, trauma, or abuse, who require crisis response skills.
Domestic Violence and Family Support Workers
Professionals who work with individuals affected by domestic violence or family trauma.
Students and Career Changers
Those looking to pursue a career in crisis support or a related field, including those who are transitioning into community services roles.
The CHCSS00113 Crisis Support Skill Set is structured to provide individuals with the essential competencies required to offer immediate support to people in crisis situations. The packaging rules for this skill set mandate the completion of three core units.
These core units are listed below:
The CHCSS00113 Crisis Support Skill Set incorporates a comprehensive assessment process designed to ensure participants are fully equipped to provide effective crisis support. The assessment strategy is structured across three distinct stages:
Stage 1: Initial Training (Blended Learning)
Participants engage in e-learning modules complemented by in-person or virtual sessions. Assessments during this stage include:
Stage 2: Student Placement
In this phase, participants apply their training in a supervised environment:
Stage 3: Internship
This final stage emphasizes independent practice with ongoing support:
Throughout each stage, participants receive continuous feedback and support to foster skill development and ensure the delivery of high-quality crisis support services.
Upon successful completion of the CHCSS00113 Crisis Support Skill Set, participants are awarded a Statement of Attainment for the units of competency completed. This accreditation is nationally recognised and confirms that the individual has gained the essential skills and knowledge to provide effective crisis support in various settings.
This training is structured over approximately 12 to 14 months, encompassing three distinct stages.
Stage 1: Initial Training (Blended Learning)
This phase combines e-learning modules with face-to-face or virtual sessions, totaling around 3 months. Participants engage in interactive online topics and attend group training sessions, which include presentations, role plays, and exercises.
Stage 2: Student Placement
Following the initial training, participants enter a 2-month period of supervised placement. During this time, they handle crisis support interactions under the guidance of experienced mentors, applying their learned skills in real world scenarios.
Stage 3: Internship
The final stage involves 7 to 9 months of independent volunteer shifts, where participants manage crisis support calls with ongoing support from in-service supervisors. This phase allows for the consolidation of skills and preparation for accreditation as a Lifeline Crisis Supporter.
Overall, the program requires a commitment of approximately 4.3 hours per week, including 1 hour of self-study. This structured approach ensures participants are well-equipped to provide effective crisis support upon completion.
If you’re interested in enrolling in this course, click ‘Register Interest’ and one of our team members will contact you with further details about upcoming intakes, course delivery options, and how to get started. We’ll guide you through the next steps to help you begin your training journey.
If you have any questions related to the CHCSS00113 Crisis Support Skill Set please contact us on our enquiry form here.
